Actually, your service of delivery was good. As for the quality of the beans or the flavor, it was not to my expectation. I've tried to roast in different ways to extract the kind of flavor I was looking for, but it's not to my liking.
So, I have still about 3/4 of the bag remaining. I'm wondering if you'd be willing to take back the remaining for an exchange for your other beans. I'd be willing to cover the shipping. Please let me know if this is a possibility. I'd want Sumatra
We are sorry to hear that our Superior (AA) coffee beans did not meet your expectations. You are welcome to send back the unused amount and I will give you another grade beans and only charge you for shipping. However, if you like coffees with a lot of body (e.g. Sumatrans) we may not have something that will meet (or exceed) your expectations. Currently we only carry Bolivian coffees.
Bolivian coffees are distinguished by their bright acidity (citrus, chocolate,
floral) and light to moderate body. We do not carry Sumatrans. You can get more body from a coffee by roasting darker, using a Press Pot (French Press) brewer, or brewing more ground coffee to the same amount of water. Some of our high altitude beans can tolerate the added heat of the darker roasts and may generate more body, but none of them will come to the earthy body of a Sumatran.
Sumatran coffees are usually dry processed (the coffee cherry is dried on the floor of a concrete patio in full sun with the fruit flesh on the beans.
Bolivian coffees are wet-processed (the fruit flesh is manually removed and the bean is thoroughly washed and rinsed before drying the coffee beans on elevated wood tables in full sun). This is one of the factors that explains their distinct bodies
