1) Roasted Coffee: Because it is a food item, and cannot be resold if returned, we do not accept any returns, exchanges, or refunds.

2) Coffee Gear, other equipment,  and all other non-edible items: Within 5 days after you have received an item you can return it to us, provided that, in our judgment, it is unopened, unused and in 100% resalable condition. There is no re-stocking fee for unopened, returned, resalable items. If in our judgment, the return item is resalable, but only as an used item, we will only refund 50% of the original sale price. Shipping charges are not refundable and you are responsible for shipping charges incurred to return any item to us. All returned merchandise must be in its original packing carton with all the supporting accessories, forms and instruction manuals. Exchanges, replacements and refunds are made only after the returned item is received in good order by us, so make sure you buy shiping insurance. We will not issue refunds for damaged-after-receipt, or misused merchandise.