1) Roasted Coffee: If you are not satisfied with your Roasted coffee, please return it to us in its original packaging (we need the label for quality control), including the reason for your dissatisfaction, and we will provide a credit (not including shipping costs) for use in our retail or online store.

2) Coffee Gear, other equipment,  and all other non-edible items:

a) Defective Items: For defective items please contact the manufacturer directly for warranty repair/replacement. We provide all necessary help including manufacturer's address, toll free numbers and/or invoices, as necessary. If within 30 days after we have shipped, AND after you have tried in good faith to obtain warranty repair/replacement from the manufacturer and are not satisfied with the outcome, we will exchange any defective item at no charge, after we have received the defective unit from you.

b) Damaged goods in transit with purchased shipping insurance: We will file an insurance claim with the carrier. In order to receive an immediate replacement of the damaged goods, the customer needs to provide us with a Credit Card or PayPal payment for the value of the replacement part/product AND return (at their expense) the damaged parts for insurance verification. Otherwise, we will not ship the replacement part/product until we receive the damaged part/product from the customer or the insurance claim payment. Once the insurance payment and/or the damaged part/product is received we will credit the credit card or refund the PayPal payment.

c) Damaged goods in transit without purchased shipping insurance: Customers who opt not to purchase shipping insurance and receive shipping-damaged goods have no recourse to us. Our responsibility ends when we hand over the merchandise to the carrier.